I’m very happy with my current website. My current host has provided me with a reliable, versatile website and fantastic customer support. The complete opposite of 1&1 Internet, my previous host, who have just threatened to send my account with them to a debt collection agency and charge me £15 for the pleasure, even though I have cancelled my account and all services with them three times over a month ago, and my account no longer exists (I can no longer log in). 1&1 won’t let you cancel. That’s right. Here’s how they scam you. They have to verify that you cancelled or the cancelation expires and the account remains active. Each time I cancelled they let it expire. So long as your account remains active they automatically renew all services and charge you for them.
After several email exchanges I phoned them and politely told them to cancel my account and was assured then that it had been cancelled. I didn’t believe them, so I made sure my standing order with them was cancelled with my bank. Lo and behold I received an email telling me they had tried to take payment, but whoops! Something had gone wrong. Obviously I had made a silly mistake and would give them the money I don’t owe them for the services that I cancelled now right? No. So now they’re threatening and harassing me. Way to make your customers happy 1&1, way to make me never want to use your services ever again.
How can a company that obviously spends so much money and effort advertising how fantastic it is provide such terrible services and somehow get away with scamming thousands of customers? I know for a fact I’m far from the only person this has happened to (you have to do a bit of digging to get passed their heavy marketing and fake recommendations, shame I didn’t do this before I signed up). Oh and I haven’t even gotten into how bad their website builder is, how limited and expensive their packages are, the fact their marketing department will randomly phone you to try to get you to buy more from them but their customer service department doesn’t want anything to do with you. Whatever happened to providing a good service for fair payment? That’s what I do. It’s easy. You do what you say you’re going to do, get on with it, and get paid. Simple. But apparently 1&1 just want to skip to the getting paid part, over and over again.
I am being asked to pay for a service that I do not want and that has not been provided, or face debt collectors and legal action. Does this sound like extortion and harassment to anyone else? They are going to charge me money for not letting them take money that I don’t owe them. How has this bunch of scammers not been taken down yet?